What is HST’s warranty?
Below is our formal warranty. Simply put our intention is to provide the best possible spindle repair. If we did something incorrect we will repair it as fast as possible and make good as best we can. We exist because of our customers. They deserve the best we can provide.
The warranty period for a specific repair is noted on the Quality Assurance Report provided with each repair.
High Speed Technologies (HST) warranties our spindle repairs against defects in parts and workmanship for a period of time specifically stated on the Quality Assurance Report (QAR) provided with each individual repair. In no case shall our warranty extend past one (1) year from date of repair or exceed the original manufacturer’s warranty period unless specified in the QAR for the particular repair. This warranty is limited to parts replaced or services performed. This warranty does not cover damage caused by improper installation, crashes, contamination, lack of lubrication, improper use or application, failure to follow manufacturers operating guidelines or damage during shipment. HST shall have final and binding discretion to determine validity of any warranty claims and any other dispute, controversies, or interpretation arising hereunder.
LIMITED WARRANTY. In lieu of all other warranties, express or implied, including without limitation warranties of merchantability and/or fitness for a particular purpose, High Speed Technologies, Inc., Inc. issues only to Customer (and not to any subsequent owner of the repaired item or other person or entity) this limited warranty for spindles repaired by High Speed Technologies, Inc. pursuant to a purchase order accepted by High Speed Technologies, Inc.:
High Speed Technologies, Inc. warrants that each spindle repaired, when it leaves High Speed Technologies, Inc.’s repair facility, will conform to the original manufacturer’s specifications unless noted otherwise on the Quality Assurance Report (QAR); and warrants that each spindle repaired will, for a period specified from the date of such repair, be free of defects in workmanship and material or parts used or installed by High Speed Technologies, Inc. in completing such repair, subject in each case to the following conditions and restrictions:
Customer must follow the warranty claim procedure described below.
High Speed Technologies, Inc.’s liability under this limited warranty shall be either to repair the nonconforming or defective spindle or to reimburse to Customer the cost of the High Speed Technologies, Inc. repairs, at High Speed Technologies, Inc.’s sole and absolute discretion.
HIGH SPEED TECHNOLOGIES, INC. SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR INCONVENIENCE OR LOSS OF — USE OF THE SPINDLE OR ANY MACHINERY, EQUIPMENT, APPLICATION OR PROCESS OF WHICH THE SPINDLE IS A COMPONENT OR PART, AND SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, COSTS AND/OR EXPENSES ARISING OUT OF THE — USE OF THE SPINDLE OR THE FAILURE OF THE REPAIRED SPINDLE TO CONFORM TO THIS LIMITED WARRANTY, REGARDLESS OF THE THEORY OF LIABILITY UNDER WHICH ANY SUCH CLAIM MAY BE PERSUED. HIGH SPEED TECHNOLOGIES, INC.’S LIABILITY SHALL NOT, IN ANY EVENT, EXCEED THE AMOUNT CHARGED BY HIGH SPEED TECHNOLOGIES, INC. TO CUSTOMER FOR THE REPAIR SERVICES.
High Speed Technologies, Inc. shall not be liable to Customer or any other person, and this limited warranty shall be void, if Customer or any other person: (a) modifies, tampers with or attempts to repair the spindle after High Speed Technologies, Inc.’s repair or (b) uses the spindle in a manner other than as recommended by the manufacturer, or (c) uses the spindle in any machinery, equipment, application or process for which the spindle is not rated by the manufacturer, or (d) if the claimed failure of a repaired spindle is the result of misuse, neglect, abuse, accident or the failure of any other machinery or equipment, or component thereof. If Customer’s spindle remains subject to any manufacturer’s warranty as of the date Customer’s warranty claim arose, Customer agrees to make such claim under the manufacturer’s warranty, and agrees that the manufacturer’s warranty shall supersede High Speed Technologies, Inc.’s limited warranty, which shall not be applicable; however, High Speed Technologies, Inc. may in its sole discretion, but only if authorized in writing by the manufacturer, perform repair services to Customer’s spindle.
If an item repaired by High Speed Technologies, Inc. is claimed not to conform to the original manufacturer’s specifications when it is received by Customer, or is claimed to be defective within the limited warranty period, Customer shall give prompt written notice to High Speed Technologies, Inc., and in no event later than that expiration of the limited warranty period. Customer shall be responsible for any shipping and handling or similar costs for return to High Speed Technologies, Inc. of the repaired spindle. Upon receipt of the component, High Speed Technologies, Inc.’s technicians will inspect the item and determine whether the claimed non-conformity or defect, as the case may be, is related to the High Speed Technologies, Inc. repair.
HST will only provide warranty on work that has been fully paid.
CONDITIONS THAT VOID THE WARRANTY:
High Speed Technologies is very proud of our warranty and we stand four square behind it. The caliber of our technicians and the quality of our test procedures give us confidence to make this stand. However, our warranty does not cover failures due to mishandling, improper use, lack of or improper lubrication, or contamination.
Prior to shipping a spindle HST runs-in each spindle and logs vibration analysis on one of our vibration analyzers. This information is part of the permanent record maintained in our data base. Each analyzer is certified. The calibration is traceable to NIST and compliant with MIL-STD 45662A. After run-in, each spindle is run to speed and analyzed for balance, noise, proper preload, Brinnelling, dynamic run-out and heat build-up. When we ship, we are certain that the spindle meets or exceeds OEM specification.
In our Forensic Evaluation and Quality Assurance program the spindle is dismantled and examined. Most often there are tell-tale indicators for the cause of failure. A few of the indicators in rolling element spindles include:
- Is there oil in the housing
- Is porting clear of obstructions
- Is there contamination in the porting
- Are there indications of water
- Do the races show signs of Brinelling
- Is there fretting corrosion
- Is there spalling
- Are there indicators of overheating
- What is the TIR
- Are there indications of impact
- Are the journals in spec
Likewise fluid element spindles are reviewed in our FEQA program and have their own set of tell-tale indicators.
If any of these indicators are present, the spindle is subjected to a second review. After the second review a determination is made concerning warranty. In every case the customer is provided photo documentation and an explanation of the cause of failure. We are always open for discussion and try to assist our customers in every way possible to avoid premature failures.